Job Description

Job Location
SAINT PAUL, MN
Position
IT Support Analyst
Job Type
CONTRACT (NO C2C)
Job Order
3684

TCI has an immediate need for a Support Analyst in St. Paul, MN.  This is not a Corp2Corp opportunity.  This is a long term contract opportunity with the probability of hire.  In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long Term Disability benefits.

This position requires a current Secret Security Clearance.

SUMMARY

We are offering an excellent Contract-to-Hire opportunity with our government sector client.  If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team.  Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers. 

The Support Analyst will perform work on-site and will also be required to travel to various supported activities assigned to the US Army Reserves. 

RESPONSIBILITIES

  • Install hardware/software products, resolve network connectivity issues, track inventories, and conduct inspections.
  • Respond to and diagnose hardware, software, and systems problems.
  • Account/password resets.
  • Assist with security procedures and enforcement.
  • Assist with implementation of PC policies, procedures and standards.
  • Provide Website familiarization training to on-site and remote users.
  • Manage and track activities using Remedy Ticketing.
  • Provide over the top customer service.

REQUIREMENTS

  • Minimum four years of technical experience in an enterprise helpdesk or desktop support role including experience supporting remote users.
  • Previous experience with Remedy or other ticketing system.
  • Prior Army or Army Recruiting experience is a plus.
  • Knowledge of and experience troubleshooting Windows 7 and Windows 10.
  • Basic hardware and software troubleshooting.
  • Must be knowledgeable with the concepts and policy controls of Active Directory.
  • Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, and VPN client connectivity.
  • Must currently possess a DoD Secret Security clearance.
  • Must currently possess or have the ability to obtain a CompTia Security+ certification prior to start.

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